What's trust got to do with it? Perceptions of trust in the call centre context
- Creator: Hannif, Zeenobiyah , Burgess, John , Connell, Julia , McDonnell, Anthony
- Resource Type: conference paper
- Date: 2011
Am I 'boverred'?: voice structures and related employee attitudes in call centres
- Creator: McDonnell, Anthony , Hannif, Zeenobiyah , Connell, Julia , Burgess, John
- Resource Type: conference paper
- Date: 2010
Can perception influence the value of the training and development experience in call centre's?
- Creator: Hannif, Zeenobiyah , Connell, Julia , McDonnell, Anthony , Burgess, John
- Resource Type: conference paper
- Date: 2010
Working time flexibilities: a paradox in call centres?
- Creator: Hannif, Zeenobiyah , McDonnell, Anthony , Connell, Julia , Burgess, John
- Resource Type: journal article
- Date: 2010
Call centres and the quality of work life: towards a research agenda
- Creator: Hannif, Zeenobiyah , Burgess, John , Connell, Julia
- Resource Type: journal article
- Date: 2008
Job quality: what does it mean, what does it matter?: comparisons between Australia and the UAE
- Creator: Connell, Julia , Burgess, John , Hannif, Zeenobiyah
- Resource Type: journal article
- Date: 2008